PK Lakh Privacy Policy

01 Who We Are

PK Lakh is an online gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "PK Lakh", "we", "us", or "our", it means the company operating the PK Lakh platform at pk-lakh.app.

PK Lakh acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how PK Lakh handles your data, you can reach us at [email protected].

This Privacy Policy applies to all users of the PK Lakh website and mobile application, including registered players, visitors who browse without registering, and anyone who contacts our support team. By using PK Lakh, you acknowledge that you have read and understood this policy.

02 Data We Collect

PK Lakh collects personal data in two broad categories: information you provide directly, and information we collect automatically when you use the platform.

03 How We Collect Your Data

PK Lakh collects your personal data through the following channels:

• Registration: When you create a PK Lakh account, you provide your name, mobile number, date of birth, and other required details directly through the registration form.
• Deposits and Withdrawals: When you make a payment via bKash or Nagad, we receive transaction confirmation data including your wallet number and transaction reference.
• Platform Usage: As you browse and play on PK Lakh, we automatically collect technical and usage data through server logs and analytics tools.
• Customer Support: When you contact our support team via live chat or email, we record the content of those communications to help resolve your issue and improve our service.
• Cookies and Similar Technologies: PK Lakh uses cookies and local storage to maintain your session, remember your preferences, and analyse platform performance. See Section 9 for full details.
• Third-Party Verification: In some cases, we may receive data about you from identity verification or fraud prevention services when we need to verify your account.

04 Why We Use Your Data

Every piece of data PK Lakh collects has a specific purpose. We do not collect data without a clear reason. Here is how we use the information we hold about you:

• Account Management: To create, maintain, and secure your PK Lakh account, including processing your login and keeping your balance accurate.
• Payment Processing: To process your deposits and withdrawals via bKash and Nagad, verify transactions, and investigate any payment disputes.
• Identity Verification: To confirm that you meet the eligibility requirements to use PK Lakh, including age verification and fraud prevention checks.
• Customer Support: To respond to your queries, resolve complaints, and provide assistance when you need it.
• Platform Improvement: To analyse how players use PK Lakh so we can fix bugs, improve game performance, and develop new features that our players actually want.
• Responsible Gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on PK Lakh.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers about PK Lakh games and bonuses.

05 Legal Basis for Processing

PK Lakh processes your personal data on the following legal grounds:

• Contract Performance: Most of our data processing is necessary to fulfil our contract with you — that is, to operate your PK Lakh account, process your bets, and pay out your winnings.
• Legal Obligation: Some processing is required by law, such as retaining financial transaction records and cooperating with regulatory or law enforcement requests.
• Legitimate Interests: We process certain data — such as usage analytics and fraud detection signals — based on our legitimate interest in running a safe, fair, and well-functioning platform. We always balance this against your privacy rights.
• Consent: Where we rely on your consent — for example, to send you promotional messages — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

06 Sharing Your Data

PK Lakh does not sell your personal data. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary transaction data with bKash and Nagad to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity and Fraud Verification Services: We may share limited identity data with third-party verification providers to confirm your eligibility and detect fraudulent activity.
• Technology and Hosting Providers: Our platform infrastructure relies on third-party hosting and technology services. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal and Regulatory Authorities: We will disclose your data to law enforcement, regulators, or courts when required to do so by applicable law, or when we believe disclosure is necessary to protect the rights, property, or safety of PK Lakh, our players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of PK Lakh's business, your data may be transferred to the acquiring entity. We will notify you of any such transfer and the new entity will be bound by this Privacy Policy.

07 Data Retention

PK Lakh retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for 5 years after account closure, to comply with financial record-keeping requirements.
• Transaction Records: Retained for 7 years from the date of each transaction, in line with standard financial compliance requirements.
• Support Communications: Retained for 2 years from the date of the last communication, to help resolve any follow-up queries.
• Technical and Usage Data: Retained in aggregated, anonymised form for up to 3 years for platform analytics purposes. Raw logs are deleted after 90 days.
• Marketing Consent Records: Retained for as long as you remain opted in, plus 1 year after opt-out to demonstrate compliance.

When your data is no longer needed, PK Lakh will securely delete or anonymise it so that it can no longer be linked back to you.

08 Security Measures

PK Lakh takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

• Encryption: All data transmitted between your device and PK Lakh is encrypted using TLS 1.3. Data stored on our servers is encrypted at rest using AES-256.
• Access Controls: Access to personal data within PK Lakh is restricted to staff who genuinely need it to do their jobs. All access is logged and audited.
• Two-Factor Authentication: PK Lakh supports two-factor authentication for player accounts to add an extra layer of protection against unauthorised login.
• Regular Security Audits: Our platform undergoes regular security assessments to identify and address vulnerabilities before they can be exploited.
• Fraud Monitoring: We operate continuous automated monitoring to detect unusual account activity, suspicious transactions, and potential security incidents in real time.

09 Cookies and Tracking Technologies

PK Lakh uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies we use:

• Essential Cookies: These are necessary for the platform to function. They keep you logged in during your session and remember your basic preferences. You cannot opt out of essential cookies without affecting your ability to use PK Lakh.
• Analytics Cookies: We use analytics tools to understand which pages and games are most popular, how long players spend on the platform, and where technical issues occur. This data is collected in aggregated form and does not identify you personally.
• Preference Cookies: These remember your settings — such as your preferred language or display options — so you do not have to set them every time you visit.
• Security Cookies: These help us detect and prevent fraudulent activity, including bot traffic and multi-account attempts.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the PK Lakh platform. Most mobile browsers also allow you to clear cookies and local storage data at any time.

10 Your Privacy Rights

As a PK Lakh player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request. We will respond within 30 days.

11 Children's Privacy

PK Lakh is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we reserve the right to request age verification documents at any time.

If we discover that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on PK Lakh, please contact us at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. PK Lakh supports responsible gaming initiatives and takes underage access seriously.

12 Updates to This Privacy Policy

PK Lakh may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via the mobile number or email address on their account at least 7 days before the changes take effect.

The updated Privacy Policy will always be available on this page, with the effective date shown at the top. We encourage you to review this page periodically so you are always aware of how PK Lakh handles your personal data. Your continued use of the platform after any update constitutes acceptance of the revised policy.

If you disagree with any changes to this Privacy Policy, you may request account closure as described in our Terms and Conditions. Any data collected before the policy change will continue to be handled under the version of the policy that was in effect at the time of collection, except where updated practices are more protective of your privacy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how PK Lakh handles your personal data, please get in touch with us through any of the following channels:

• Email: [email protected] — for all privacy-related enquiries and data rights requests.
• Live Chat: Available 24/7 within your PK Lakh account dashboard for general questions.
• FAQ: Visit our FAQ page for quick answers to common questions about your account and data.

When contacting us about a data rights request, please include your registered mobile number and a clear description of your request so we can locate your account and respond efficiently. We take all privacy enquiries seriously and will always respond promptly and professionally.